Job summary
An exciting opportunity has become available for a full time Ward Clerk on Ward 8D Infectious Diseases at the Royal Liverpool University Hospital.
The Ward is a 28 bed Infectious Diseases unit with a fast turn over of patients requiring the successful candidate to be extremely organised, committed and hard working. It is essential that candidates have excellent IT skills and to be able to speak confidently to patients when dealing with their enquires either face to face or over the phone. The successful candidate will also be responsible using trust patient IT systems including pens/dashboard and IPM and ensuring patient discharge letters are sent and filed they have follow up appointments for their next treatment arranged if required. Enhanced organisational skills are required to ensure confidentiality is maintained and case notes, letters and documentation are kept securely. The ideal candidate much be approachable, committed and kind and wish to actively participate in what is a friendly and hard working team as well as directly with the general public.
Main duties of the job
The main roles are answering the phone, good basic computer skills, ensuring patients appointments have been booked, filing and organising on the clinical area.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
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Job description
Job responsibilities
Please refer to detailed job description attached
The role of the ward clerk is to answer phone and deal with patient enquires. file notes, ensure documentation is correct ordering documentation required for the ward.
Ensuring the digital boards are correct with consultant information. Using the IPM system making sure patient has been arrived for their appointment and new appointments given, sending out appointment letters .
Person Specification
Qualifications
Essential
1. NVQ level 2/equivalent
Experience
Essential
2. Suitable work / life experience
Desirable
3. Previous experience in a caring role
Skills
Essential
4. Ability to communicate clearly in written & spoken word
5. Ability to develop effective interpersonal relationships with colleagues in the Healthcare setting
Desirable
6. Basic Computer Skills