Operations Supervisor - Manchester, Arndale
Type of contract: Permanent, Full Time 40h
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. Together, we belong to something beautiful.
As an Operations Supervisor, you will play a key role in driving operational efficiency and managing stockroom activities. Your leadership will focus on optimising processes, improving inventory management, and ensuring effective loss prevention strategies.
Key Responsibilities:
* Supervise, train, and coach Beauty Advisors Operations and store staff on stock organisation, safety procedures, and inventory management.
* Conduct regular performance evaluations, set clear performance goals, and create personalised development plans.
* Foster a positive, collaborative, and creative team environment.
* Support senior store management in managing employee relations (ER) issues.
Stock Operations & Loss Prevention:
* Oversee accurate inventory control and product organisation.
* Receive, inspect, and process incoming deliveries.
* Manage stock replenishment to ensure product availability.
* Monitor loss prevention protocols and conduct regular stock audits.
Operational Excellence & Customer Support:
* Optimise stockroom procedures and assess operational processes.
* Collaborate with the store team to ensure product availability.
* Maintain an organised stockroom layout and uphold health and safety standards.
* Assist customers with product inquiries.
New Store Opening Procedures:
* Support the setup of the new store by participating in unboxing deliveries and stocking shelves.
Skills:
* Proven experience in a leadership or management role within the retail industry.
* Experience with stock management software and proficient computer skills.
* Strong ability to analyse store performance and drive sales.
* Excellent communication and interpersonal skills.
* Knowledge in handling employee relations (ER) issues.
* Strong organisational skills and attention to detail.
* Flexibility to work evenings, weekends, and holiday seasons.
Note: This job description is a general overview and may be subject to change based on the specific needs of the Sephora store.
Join us and belong to something beautiful.
Sephora is proud to be an equal opportunity workplace for all.
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