Beyond Retail is an award-winning multi-website online retailer offering bathroom, kitchen and heating products to retail and trade customers. Over 8 million people visit our websites annually, benefiting from keen pricing, design-led products, top-class service and continuous investment in technology.
We’re just over 10 years old, and in that time, we’ve accelerated from zero to £50m/year revenue, won local and national awards, and grown to 140-plus people. Our three websites - Drench, Tap Warehouse and Only Radiators - are growing from strength to strength, and we’re looking for a Design Consultant to join our Design department in our growth journey.
As our Design Consultant, you will conduct customer design consultations and create the highest quality bathroom designs in Virtual worlds. This role is a temporary position covering maternity leave.
Key Responsibilities:
* Develop an understanding of customer’s requirements and exceed these throughout the process with the designs created and the products we can provide.
* Keep in touch with customers throughout the sales and design process, ideally through to a successful sale.
* Review and understand missed opportunities if a customer doesn’t proceed with their purchase, and report back on how these could have been converted.
* To lead the advance of the design team as Retail Customers look to continue to adjust to the ability to purchase high ticket times in confidence through our sites.
* Using all available internal or external software to give our customers the best overall experience.
Key Skills:
* 4 years of KBB experience
* 2 years of experience using Virtual Words is essential
* Self Motivated and Driven
* Excellent customer service skills, communication skills and an assertively confident telephone manner
* A mature approach to learning, with the ability to retain in-depth knowledge of complex products and processes
* Excellent multi-tasking and organisational skills
* Good IT skills
* A positive attitude
What we can offer you:
* Flexible working hours — we work 40 hours per week, typically starting and finishing between 8 am and 6:00 pm Monday to Friday
* All the tech you need + remote working budget for setting up your home office
* A fantastic office or flexibility to work at home - the choice is yours
* A company-wide commitment to learning and development
* A friendly, customer-focused environment built on teamwork, collaboration, ownership, and transparency
* Team and company-wide social events
* No corporate dress code
* Electric Vehicle Leasing
* Free fresh fruit and healthy(ish) snacks in the office + library, board games
* Headspace subscription
* £500 refer-a-friend recruitment reward
* Buy & Sell Holiday
* Paid time off for volunteering
* Fully Paid Sick Leave
* Eye care vouchers
* Discounts for staff, friends and family
Our Values
Our ten core values shape everything we do. These inform the foundations of our relationships with customers and each other but also shape how we measure and reward the performance of our colleagues. Simply put, success is not about who you are or how loud you shout but about the impact you make and what you do. We encourage doing rather than dreaming – if you have an idea, speak up, and we will listen! Everyone’s opinion matters, and any suggestions are welcome.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and have their talents nurtured, empowering them to contribute fully to our vision and goals.
Work is not a place; it is what you do…
The future of work is about flexibility. Not everyone does their best work from an office, and not everyone wants to work from home exclusively. Our employees can work flexibly from home or in our office.
We have a fantastic Home Working Support Scheme to demonstrate our commitment! We want to ensure that those who work from home can still work in the best possible environment and are not left out of pocket.
In a nutshell, we offer:
* A one-off allowance of £500 for you to set up your home office
If you would like further information on this position before applying, please get in touch; otherwise, please send in your CV for consideration.