At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors.
We're searching for a highly skilled, experienced professional who can help contribute to our delivery of superior consumer service on behalf of our valued client Byredo.
Byredo creates and develops a range of products such as fragrance and make-up but also Byproduct, the brand category for any non-beauty projects.
Byredo is reinventing the world of luxury through a new approach, where creation is led by emotions, expressing a full and limitless brand universe.
We believe that through creativity, we're able to develop timeless products, both meaningful and inspirational, to people and their lives.
What you will be responsible for :
* First point of contact for all customer queries and providing product advice
* Proactively work to mitigate any escalations, dealing with returns / exchanges, order status queries and provide information on time-line logistics
* Brand ambassador for your client carrying exceptional customer service
* Provide outstanding customer service across telephone, social media, web chat and email
* Ensuring that the customer is at the heart of every conversation
A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
* Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
* Strong written and verbal communication skills
* Experience of working in a customer-facing environment
* Confident IT skills
* Flexibility, professionalism, drive and willingness to learn
* Experience within Customer Service
* Being a self-motivated individual that has the ability to objection handle
Working Hours :
* Full time 40 hours per week
* Core working hours between 09 : 00-18 : 00 Monday to Friday (and between 09 : 00-01 : 00 Monday to Saturday during peak periods)
Contract Length :
* Fixed term contract, starting on Monday 21st October 2024 until 31st January 2025