GIFT SHOP ASSISTANT - Harrogate
GIFT SHOP ASSISTANT
Part Time
11.50 per hour plus monthly service charge, typically 2,400 annually
15 Hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
• Offering a 5 star customer service experience to every guest that comes into the Gift Shop
• Having sole responsibility whilst on duty of stock replenishment
• Ensuring the shop is clean and visually appealing to guests at all times
• Processing cash and card transactions, transferring purchases to the hotel’s management system and creating gift vouchers for guests
• Supporting with monthly stock taking and regular stock deliveries
• Processing and fulfilling online orders
Key Skills, Qualities & Experience
• Warm and friendly personality who thrives for providing a high level of customer service at all times
• Excellent attention to detail and self motivated
• Confident with lone working
• Computer literate with a strong willingness to learn new systems
• Confident processing payments and stock control
• Previous knowledge and experienced working in a Retail/Hospitality environment
Benefits
Grantley Hall offers a wide range of benefits and opportunities for all employees:
* A monthly service charge - typically £2,400 annually
* 31 days holiday increasing to 33 days with length of service
* Access to earnings before payday (Wagestream)
* Free parking
* Complimentary meals when on duty
* Discounted modern and spacious live-in accommodation
* Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
* Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
* Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
* Discounted hotel stays with Pride of Britain hotels
* Complimentary bespoke uniform and annual shoe allowance
* Free sight tests for those eligible
* Onsite Team Gym with professional induction
* Refer a Friend Scheme where you can earn up to £1000
* 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
* Grantley Academy to support your development
* Annual paid volunteering days