Customer Service Officer - Knox & Doncaster
Help provide the latest and best practice services for anyone who needs it.
Gain skills with Australia's largest provider of government-funded hearing care.
Working at Knox (Wantirna South) & Doncaster locations.
Permanent, part-time position - 4 days/week (this is an onsite position).
Working on Saturdays (non-negotiable).
It matters more at Hearing Australia
Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.
Your opportunity
As a Customer Service Officer, you'll support and empower clients of all backgrounds. Here's how you'll do it:
* Greet clients and attend to all counter and telephone enquiries.
* Cover reception and undertake general administration duties including booking client appointments, processing claims, data entry, and monthly reports.
* Liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds.
* Perform minor hearing aid repairs and provide troubleshooting support with a range of devices.
* Assist Audiologists with the provision of clinical services by proactively identifying client needs, offering professional advice, and demonstrating the use of hearing aids.
What you'll bring
* Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work.
* Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or Android applications).
* A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families.
Why Hearing Australia?
You'll enjoy a range of benefits, including:
* Attractive salary package includes a generous 15.4% superannuation.
* Paid parental leave.
* Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers).
We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence, and must have rights to work in Australia.
Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity, and inclusion. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.
We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
It Matters More at Hearing Australia!
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