* Oversee and ensure adherence to policies, handling all related activities efficiently.
* Capacity Planning and Forecasting: Establish and maintain plans for current and future demands, track IT resource usage, and forecast needs considering service level agreements and other performance requirements.
* Working closely with the Digital Partnership monitoring teams, promptly identify capacity issues, provide capacity/availability trending information to allow for effective forecasting.
* Stakeholder Collaboration: Act as a subject matter expert for capacity and availability related issues, collaborate with other Service Management departments, and ensure stakeholder resources are identified and coach
* Reporting and Relationship Management: Produce high-quality reports and manage associated actions, maintain and improve Problem Management documentation, build effective working relationships with customers and suppliers, and lead operational and management-oriented meetings.
* Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
* ITIL V4 Foundation certification required, further ITIL certifications are desired
* Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
* Understanding of cross systems interrelations in context of the global business process
* Understanding of Service Management Framework Quality documentation and report writing ability General management skills, experience of managing meetings, and problem-solving skills desired Experience of working with 3rd parties