Do you love providing amazing customer service? Our fantastic client is looking for a dedicated customer service and administration professional to join their team.
Role Overview
As a Customer Support Executive, you will play a crucial role in delivering exceptional service to clients, managing orders, and providing administrative support. You will be responsible for maintaining customer relationships, ensuring smooth order processing, and assisting the Sales team.
Key Responsibilities:
Daily management of assigned customers, including processing orders and scheduling deliveries
Liaising closely with the Sales team to ensure seamless customer service
Monitoring orders and verifying deliveries to ensure accuracy and efficiency
Building and maintaining strong relationships with customers
Providing product knowledge and support to clients
Keeping customers informed about order statuses and contracts
Resolving customer queries and handling complaints in a professional manner
Supporting the Sales team with administrative tasks as required
Performing ad-hoc administrative duties to assist the wider team
Experience Ideally Required for This Role:
A passion for delivering outstanding customer service
Experience using in-house systems, SAP, or account management software (highly beneficial)
Strong proficiency in Microsoft Office (Excel, Outlook, Word, etc.)
Excellent communication skills, both written and verbal
Previous experience in a customer service ...