The New Claims Handler provides a timely follow up service upon the receipt of new enquiries as they come into our client's business. This involves the inputting of information received in relation to any new enquiry onto the computerised case management system.
Client Details
Our client is a highly regarded law firm with a great reputation for dealing with Claimant matters. They are looking for a New Claims Advisor to join their Manchester team.
Description
As a New Claims Advisor your duties will include:
* Inputting and updating of client details on the company's computer system (PROCLAIM)
* To be responsible for the gathering data and inputting of new claims and new business enquiries
* Be proactive in completing diary tasks to support the rest of the Team involving work with referrers and third party insurers and medical agencies
* Ensure that attendance calls are completed in line with quality standards and that all key information is obtained and recorded
* To be able to work towards legal targets and deadlines
* Understand and embrace the concept of "excellent customer service" coupled with "urgency to get things done".
* Chasing paperwork and outstanding case information in a professional & timely fashion
* Ensure that medical appointments are dealt with in a timely fashion and in accordance with due process
* To be responsible for the inputting and logging of insurance policies relative to client files
* To communicate with witnesses in accordance with allocated workloads & due process
* To be responsible for administrative tasks that provide a support function within the business, including but not limited to, document redaction, bundle preparation, telephone support functions.
Profile
A successful 'New Claims Advisor' should have:
* Excellent customer service skills
* Be PC literate having a basic knowledge of the Office Suite (Word, Excel, Outlook)
* Good organisation skills
* Excellent telephone manner
* Good fact finding ability
* Work well as part of a Team
* Have an eye for attention to details
* Develop and maintain excellent relationships; internal and external.
* Core: GCSE Maths and English at Grade C or above (or equivalent qualification)
Job Offer
* An annual salary range of £20,000 - £20,820
* 25 days annual leave plus Birthday Holiday and Bank Holidays
* Company Pension
* Medicash Health Plan
* A bonus structure to reward high performance