111 - RISE Crisis Mental Health Telephone Response Clinician
Coventry and Warwickshire Partnership Trust
The Band 6 post is an integral function of providing telephone support and advice to Children and Young People up to 18 years old and their families/carers calling 111 option two/Crisis line seeking urgent help for their mental health. The post holder will provide initial triage as well as information, support, signposting, and advice about managing mental health. The post holder will be an integral part of the 111 service, providing additional clinical oversight and guidance to more junior team members and supporting the Team Lead as required. As a senior clinician within the 111 service, they will have clinical oversight of the risk assessments, respond to urgent needs for assessment, and provide clinical supervision to junior team members, as well as completing the quality checks required and the data pulling for the national 111 reviews.
Main Duties of the Job
* When a person calls 111/Crisis line, the post holder provides clinical risk and mental state triage and assessment.
* Provide emotional support, onward urgent referral, and transfer to 999 when necessary, for callers who need emergency and urgent mental health support in a crisis 12 hours a day, seven days a week.
* The post holder will be an expert in de-escalating crises and supporting CYP and family/carers in distress and emotional states.
* To work in partnership with others to assess and identify the child's/young person's needs, taking into account parenting capacity, environmental factors, as well as the child's/young person's needs.
* Using a range of interventions to empower patients' carers and families to manage distress and crises effectively.
* Complete urgent risk assessments as indicated following robust triage of the call in line with CWPT / RISE procedures and risk assessment policies.
* Identify areas of need for CYP and their families and assist them in accessing appropriate services for support.
* Champion patients' rights, including dignity, equality, diversity, choice, and respect.
* Provide advice and guidance on mental health problems.
* Act always in such a way as to promote and safeguard the wellbeing and interests of CYP and their families/carers in accordance with national occupation standards.
* Work without direct supervision to deliver triage of patients via the telephone.
About Us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability, and autism services, and are proud to serve communities across Coventry, Warwickshire, and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
* Generous annual leave entitlement which increases during your time with us.
* Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching, and mentoring.
* Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership, and more.
* Discounts with a range of retailers, restaurants, and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
* Wellbeing support, including an in-house counselling service, external helpline, and more.
* Staff networks and support groups.
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity, and respect.
Job Responsibilities
Please see the attached Full Job Description within the Job application, where all Detailed Job Descriptions and main responsibilities will be provided.
Person Specification
Qualifications
* Relevant professional qualification, e.g., social worker, nurse, occupational therapist.
* Experience working with children and young people and families/carers.
Knowledge and Skills
* Computer literate including web-based and database management skills.
* Well-developed skills in the ability to communicate effectively, orally and in writing, relating to complex, highly technical, and/or clinically sensitive information to clients and other professional colleagues both within and outside the NHS.
Experience
* Experience of working with children and young people who are experiencing a mental health crisis.
* Comprehensive experience of completing risk assessments and safety planning with CYP.
* Ability to meet agreed/specifed service targets, working in a manner consistent with the service needs.
* Evidence of working in a service where agreed targets are in place, demonstrating clinical outcomes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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