Please refer to the attached job description and person specification for full details of responsibilities Provide second and third level support for CPFT clinical systems, including the operation of a clinical systems helpdesk function. These systems include (but are not limited to) SystmOne, MHCT, OpenWard, PC-MIS, e-Referral, Datix. Support implementation of processes for second level support change requests, including understanding of the change request, offering evaluation of the impact and communicating back to Clinical Systems Manager. Offer advice and guidance on effective use of clinical systems, including agile working capabilities and emerging cross provider systems and processes. Responsible for analysing user requirements and translating these requirements into solutions by modifying, developing and implementing enhancements to the system. Troubleshoot technical issues and identify modifications needed to meet changing user requirements, offering resolution or re-direction to the correct team. To lead on specific projects as required for services across CPFT. To work closely with clinical teams across the organisation to analyse, identify & implement changes. Assist the Clinical Systems Manager, their delegates and Clinical Systems project managers in delivery of the IT projects run by the Clinical Systems Team. If required, deliver training sessions as outlined by the Clinical Systems Manager or their delegates through face to face or online technologies. Ensure all training materials are up to date and appropriate, including both paper and electronic. Monitoring, advising and maintaining Data Quality and Information Governance requirements Carry out system configuration work as required and specified by the Clinical Systems Manager or their delegates