Working Pattern: Monday to Friday
We are seeking an experienced Repairs & Maintenance Manager to oversee the operational delivery of high-quality repairs and maintenance services across our mixed-tenure housing stock. This is a temporary role for 6-9 months, designed to enhance the customer experience and support the University's housing service.
Key Responsibilities:
1. Repairs & Maintenance Services: Ensure the delivery of effective repairs and maintenance services across the housing estate, meeting quality standards.
2. Void Repairs Management: Oversee void repairs through surveyors and contractors, ensuring timely completion to minimize void loss.
3. Customer Engagement: Lead on resolving customer complaints and work with residents to foster positive engagement.
4. Strategic Contribution: Contribute to setting the strategic direction, budget planning, and reporting mechanisms for repairs services.
5. Contract Management: Manage service-related contracts, monitor contractor performance, and ensure services provide value for money.
6. Team Leadership: Provide day-to-day staff management, performance reviews, and development of the Housing Services Repairs Team.
7. Health & Safety Compliance: Ensure compliance with statutory requirements and drive safety standards across the residential estate.
Requirements:
1. Proven experience in managing housing repairs and maintenance, including voids, disrepair, and contractor management.
2. Strong knowledge of health, safety, and compliance within housing facilities management.
3. Excellent customer service and complaint resolution skills.
4. Ability to manage budgets, contracts, and report on performance metrics.
5. Strong leadership and team management capabilities.
6. Experience in financial management and preparing board-level reports.
This is an exciting opportunity to join a prestigious institution and make a significant impact on its housing service.
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