The role of a Service Support Officer is essential for maintaining the smooth operation of IT services within an organisation. By effectively managing incidents, facilitating communication between technical teams and users, and supporting continuous service improvement, the Service Support Officer contributes significantly to the overall success of the IT department and the satisfaction of its users. This position offers a rewarding opportunity to make a positive impact in Westmorland and Furness Council while developing valuable skills in IT service management.
Join us in a collaborative environment where your skills and innovative ideas will make a tangible impact. If you are ready to take on a rewarding challenge and help us elevate our ICT services, we encourage you to apply!
Who we are looking for
Westmorland and Furness Council are seeking a dedicated Service Support Officer to join our ICT service team and contribute to the effective delivery of IT services. In this role, you will be responsible for managing and supporting our IT Service Management (ITSM) processes, ensuring that technology services are delivered efficiently and align with our organisational goals.
Key Responsibilities
1. Administrative, asset and configuration management support.
2. Manage ICT procurement requests.
3. Act as a point of reference to ICT service staff for procurement queries and issues.
4. Manage goods receipting and disposal.
5. Maintain service quality, conduct regular reviews, and implement best practices in ITIL (Information Technology Infrastructure Library) methodologies.
If you are passionate about improving service delivery and enhancing the user experience within a community-focused environment, we encourage you to apply!
To find out more…
For more information about this role, including key accountabilities and essential criteria, please view the Post Specification.
If you would like an informal conversation about the role, or if you have any questions, please contact awad.sada@westmorlandandfurness.gov.uk
To apply please click the Apply Now link below.
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