Role: Non-Conformance Report (NCR) Facilitator
Location: Hybrid working between our Bridgwater site and home
Salary: £135 Per Day
Hours: Full Time, 37.5 hours per week - 7.5 hours per day 30 mins break
About the role:
The role of the NCR Facilitator is to expedite and support the timely completion of Non-conformance reports through the various steps of the online NCR management tool (CCIS/SWITCH). The role is to monitor several contracts to ensure that stakeholders in the process complete their activities within predetermined action and escalation time frames.
NCR Facilitators shall attend the NCR meetings for Contracts they are responsible for and provide support for accelerating the review where necessary. Their other duties shall include but are not limited to:
1. Producing Daily, weekly, monthly, and ad-hoc reporting to provide updates to stakeholders and senior management.
2. Support the organisation and running of Quality Exceptions Panels, including scheduling meetings, recording minutes, and ensuring timely uploads to the electronic records management system.
3. Liaising between the Multi-Disciplinary Team, Suppliers, and CCIS admin to expedite any CCIS (PLM) tool technical issues.
4. Implementation and monitoring of the NCR status report within their allocated Contracts.
5. Production/Analysis of reports NCR KPI to NCR Facilitation Lead and other stakeholders.
6. Support NCR stakeholders to manage the NCR process in a timely manner.
7. Ensure all Non-Conformance processing tools and management processes are captured, monitored, and addressed.
8. Expedite stakeholders to meet contractual obligations in terms of responses.
9. Adhere to the 21-day procedure target for manufacturing NCRs and 28 days for site NCRs.
10. Support tool enhancements, awareness & training, onboarding & issue support.
11. Escalate as appropriate where the NCR management procedure is not respected.
12. Supporting access to Non-Conformance processing tool for all users.
Essential Skills:
1. Experience of proposing and implementing a variety of quality-related solutions.
2. Experience of interfacing with project teams, supply chain organisations and independent third parties.
3. Problem-solving experience in resolving issues with a wide range of stakeholders in a multi-cultural environment.
4. Continuous improvement.
Key Competencies:
1. INTEGRITY: Being always positive in approach, remaining calm and determined under pressure.
2. IMPACT: Getting results and making things happen, preventing issues and driving solutions.
3. INCLUSION: Building effective relationships, demonstrating confidence in others' abilities.
4. INSPIRATION: Innovating and thinking laterally to assure efficient organisational learning processes.
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