Regional Maintenance Manager - Croydon About us Loungers is a substantial and growing operator in the UK hospitality sector, operating over 250 sites in England and Wales across three distinct but complementary brands, Lounges, Cosy Club, and Brightside. Founded in 2002 by three friends who wanted to create a neighbourhood caf-bar that they would want to go to, the Group is now the only growing all-day operator of scale in the UK and has consistently outperformed the wider UK hospitality sector over the past three years. Despite being the fastest growing caf/restaurant group in the Country, Loungers has retained its entrepreneurial spirit and quirky Loungey' local community atmosphere. The role in a nutshell Reporting to the Head of Maintenance, you will take ownership of maintenance and decoration across circa 30 - 40 sites. This role is a field-based role, spending 3-4 days per week in sites across our three brands: Lounge, Cosy Club and Brightside. Due to the nature of the role, you will make regular site visits to each location, so flexibility on travel and staying away from home when required is needed for the role. You'll need initiative and an investigative mindset to work out how we fix issues working with our contractors and helpdesk to get things done. You will be a key part our sites operations teams. This position gives the successful applicant the chance to be part of this exciting, dynamic company and provides growth opportunities with potential progression to Facilities Management or Maintenance team leads. Getting into the detail Engage with Operations, becoming a key part of the Operations support structure and delivering great day to day service, minimising loss of trade through closures or equipment downtime Provide support to sites and the Operations team to keep sites trading, safely, legally and with the best standards of look and feel Carry out visits to inspect sites, check on contractors' work, and provide coaching to teams Deal with issues and incidents, remotely where possible providing triage with sites,our internal Helpdesk and contractors, and carry out site visits where necessary Manage regional maintenance performance via our system Access Maintain Manage contractors on a day-to-day basis Manage delivery of decoration in your sites Take over responsibility for sites from our Build teams once snagging has been completed Provide out of hours and weekend cover, approximately every 6 weeks Provide financial audits of all works carried out in sites Produce weekly reports on the maintenance status across your region Skills & Experience required Leisure/Hospitality experience preferred Practical understanding and ability to resolve maintenance issues Personable, engaging with multiple stakeholders Attention to detail and personal responsibility to own work and deal with multiple issues Calm and considered, an investigative mind and a decision maker Experience using property management systems, such as Access Maintain Driving license Ability to work independently, whilst working as part of a larger team Great communicator who can build relationships with teams, contractors and stakeholders What's in it for you? A culture that appreciates ideas and celebrates individuality Founder-led business - we might have 230 sites, but we still maintain an entrepreneurial spirit through everything we do Car allowance 50% off food at all Lounges, Cosy Clubs and Brightsides 10% bonus Pension contribution 24/7 mental health support Amazing events including LoungeFest our annual company festival - Christmas parties and more We want to work with nice people so if you want to work hard, have fun and be part of the Loungers ride, we'd love to have you.