Permanent Benefits and Money Advisor
One of our clients is currently recruiting for a permanent Benefits & Money Advisor to join their team. In this role, you will deliver a high-performing, customer-focused service for their customers across all areas, ensuring the provision of good quality advice and information on money and benefits.
Length: Permanent
Salary: £35,123 per annum with a £1,657 car allowance
Location: Remote working with visits in the Northamptonshire area when required
About the role:
* Deliver a proactive and preventative customer-focused income management service.
* Increase benefit awareness and promote benefit entitlements and a culture of payment amongst our customers, assisting in maximizing customers' income levels.
* Provide information, training, and advice to colleagues on welfare and benefit advice.
* Assist in the improvement of services and assist in the development of policies and procedures.
* Provide training to customers on benefits, money management, and budgeting skills, including their rights and responsibilities.
* Manage a caseload of complex cases relating to benefit appeals and represent them at hearings as appropriate.
* Keep up to date with legislation, regulations, and good practice associated with the role.
Essential requirements:
* Excellent experience in providing money/benefit/welfare advice.
* Experience in calculating benefit entitlement and identifying errors and under-claiming.
* The ability to effectively communicate with customers and understand their needs, often in emotional and sensitive situations.
* Excellent verbal and written communication skills.
* Willingness and ability to work a flexible working week, including some weekends and evenings.
* Car driver/owner with a valid UK (or equivalent) Driving Licence.
Employee benefits include:
* 25 annual leave days increasing with service plus bank holidays.
* Health care cash plan.
* A great pension scheme with generous employer contributions.
* Performance-related unconsolidated recognition payments.
* Employee assistance programme.
* Eyecare scheme.
* Employee perks.
* Regular events promoting physical, mental, and financial wellbeing of employees.
* A dedicated Learning & Development Advisor to encourage personal and professional development.
If you are interested in this role, please call Laura de Ste Croix asap on 07441 916478 or email lcroix@venngroup.com with your updated CV.
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