Job Overview
* Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation.
* You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business. This includes a Remote Monitoring Centre.
* You will have stakeholder management responsibility of operational Managing Directors and their senior team.
* You will deliver strong leadership and partnership with internal and external stakeholders to ensure that we have best in class capabilities, skills and operations for all our customers/clients.
Main Duties
* You will be a visible leader spending the majority of your time in the TSOC.
* You will spend time with the Heads of Function to review their development plans and ensure that we have succession plans that promote the growth of our people.
* Using your experience, you will create new stakeholder mapping that aligns to the changing needs of the TSOC customers.
* Being familiar with technology advancements you will be able to lead a programme of trial areas to create more efficient ways of working.
* Using your experience you will create a customer experience journey that maximises the teams we have and identifying what we need to provide service excellence.
* You will define what service excellence is and promote this across the Technical Services business.
What we are looking for
* You will have lead a large team of 200+ previously.
* You will understand and managed an operating centre across various aspects of service delivery.
* You will have great experience of prioritising change in a customer focused business..
* You will be great at presenting and engaging in the way you deliver.
* You will have experience of realising and tracking business benefits.
* You will have experience in mapping operational Interdependencies and tracking the impacts of change.
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