Job Title: Temporary Customer Care Coordinator
Contract Type: Temporary (long term)
About the Role
We are recruiting a Temporary Customer Care Coordinator on behalf of a privately-owned residential developer known for delivering high-quality homes and exceptional customer service.
Key Responsibilities:
* Be the first point of contact for homeowners, handling queries and concerns with professionalism and empathy.
* Coordinate and schedule appointments for remedial works, liaising between customers and contractors.
* Maintain accurate records of all customer interactions and monitor work progress.
* Ensure timely and effective communication with customers and internal teams.
* Track and report on customer care issues, identifying areas for improvement.
About You:
* Proven experience in a customer service or coordination role, ideally within property, construction, or residential development but this is flexible.
* Strong organizational and administrative skills with high attention to detail.
* Excellent communication skills, both written and verbal.
* Ability to manage multiple tasks and prioritize workload effectively.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
* CRM experience is desirable but not essential.
* A positive, solution-focused approach to problem-solving.
What's on Offer:
* Competitive hourly rate/salary (DOE)
* Immediate start with the potential for contract extension
* Experience working with a respected residential developer
* Supportive and dynamic working environment
Next Steps:
If you are a proactive, customer-focused professional looking for your next temporary role, we'd love to hear from you.
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