Must be ATPI or AIRPM qualified 2 days on site, 2 days WFH and 1 day in the office Custimer service focused This job posting is for a Senior Property Manager role in Block Management, focused on providing top-quality property management and customer service within a large, independent property services group in London. Position Overview: Role : Senior Property Manager in Block and Portfolio Management Location : Wimbledon, London Reporting to : Director of Block and Portfolio Management Purpose : To deliver excellent property management service, build strong relationships with clients, and ensure properties are safe and well-maintained. 2 days working from home 2 days out on site/property inspections 1 day in the office. Key Responsibilities: Client and Customer Service : Build and maintain positive relationships with clients, leaseholders, tenants, and contractors. Use technology to manage and improve communication with customers. Property Inspections and Reporting : Schedule and complete regular inspections to check that properties are safe and well-maintained. Report inspection results to clients and take action to address any issues. Project Management and Budgeting : Work with contractors for maintenance projects, ensuring projects stay on budget and are completed on time. Coordinate with the accounts team to prepare annual budgets and CAPEX (capital expenditure) plans. Financial and Administrative Tasks : Approve and process contractor invoices and prepare financial reports for clients. Organize annual general meetings (AGMs) for clients, and manage any billing or fee updates. Compliance and Safety : Produce quarterly Health and Safety reports and manage important company documentation. Qualifications and Skills Needed: Certifications : Must have either ATPI (formerly AIRPM) or MTPI (formerly MIRPM) certification. Experience : A proven background in block or estate management. Skills : Strong communication skills to build good relationships with clients and team members. Excellent organizational skills to handle inspections, projects, and financial reporting. Knowledge of budgeting, service charges, and financial analysis for effective reporting. Work Culture and Values: The company values teamwork, integrity, and continuous improvement. They seek someone who can bring fresh ideas while respecting the established processes, and who is committed to delivering high-quality service to all clients.This role suits someone who has the property management expertise and a customer-focused approach, ready to contribute to a supportive and growing team in London.Send your CV to