Account Handler - Telford - ARD1036829
Job Description
We are seeking a Customer Support Account Handler based in our Telford offices for Towergate Insurance Broker.
This role is to provide a quality administrative service to all clients covering all aspects of their insurance arrangements.
Responsibilities include:
* Telephoning clients prior to their renewal and going through a pre-renewal fact find.
* Calculating and delivering renewal premiums.
* Negotiating and securing the business for a further 12 months.
* Agreeing payment methods and arranging finance of renewal premium, if required.
* Cross-selling policies the client does not currently have.
* Cross-selling risk management measures such as Driver Training and Driver CPC courses.
* Meeting tight deadlines and achieving KPI's which include renewal retention, rate changes and cross-sell penetration.
Insurance knowledge is advantageous, but not essential, as full training will be given.
Key skills / attributes:
* A confident telephone manner.
* Strong interpersonal skills with the ability to build relationships and trust.
* The ability to thrive in a fast-moving, target-driven environment.
* Good IT literacy.
* A strong team ethos.
This vacancy is subject to minimum educational requirements of 5 GCSEs (or equivalent) grades A-C, including Maths and English, and/or relevant experience.
IT Skills
* MS Word
* MS Outlook
* Acturis System (Preferred)
* Excel (Preferred)
Benefits:
* Company pension
* Employee discount
* Life insurance
* Referral programme
* Store discounts
* Wellness programme
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Telford: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Telford
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