3rd Line Support Specialist
Harris Global are currently on the lookout for a 3rd Line Support Specialist to join our client on a permanent basis in their Belfast office.
Candidates must have strong, proven 3rd line support expertise, excellent Windows skills, and strong experience with AD and M365 technologies.
Key Responsibilities:
* Oversee Windows-based IT services, including email and file sharing, utilizing Microsoft technologies like Windows, Office 365, OneDrive, SharePoint, and Teams.
* Deliver desktop support services to staff, both on-site and remotely.
* Log and resolve incidents and issues using JIRA Service Desk, collaborating with colleagues and external vendors to ensure effective solutions.
* Administer the Microsoft Office 365 Tenant.
* Manage both Azure and on-premises Active Directory.
* Oversee internal telephone systems.
* Provide technical support and guidance to team members as needed.
* Deploy IT assets, including both hardware and software.
* Assist in managing and implementing software upgrades.
* Handle the upgrade, servicing, and patching of Windows OS deployments.
Skills will include:
* 5+ years' experience supporting Windows 10/11 based systems.
* 5+ years' experience supporting ITSM such as JIRA Service Management or similar.
* 5+ years' experience supporting Microsoft Windows 2012/2016 Server.
* 5+ years' experience supporting Active Directory.
* 5+ years' experience supporting SharePoint Online.
* Proven knowledge of Office 365 tenant.
* Proven knowledge of Microsoft Azure, InTune, and AD (on-prem).
* Working knowledge of Microsoft Office Suite, Teams, SharePoint, and OneDrive.
For more information, please apply now!
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