We are recruiting for a proactive Customer Relationship Executive to join this professional B2B customer service team on a permanent basis. If you're passionate about delivering excellent service and thrive in a fast-paced, dynamic environment, we'd love to hear from you.
Key Responsibilities for the Customer Relationship Executive:
* Processing customer orders via phone, email, and EDI.
* Handling queries related to inventory, pricing, and deliveries while resolving issues promptly.
* Managing technical enquiries using electronic parts diagrams as a first level of support before escalation.
* Building and maintaining strong relationships with customers and sales teams.
* Proactively resolving concerns and keeping customers updated on orders and returns.
What We're Looking For:
* Proven experience in customer service and administration.
* Strong communication skills.
* Attention to detail.
* Able to work in a fast-paced and demanding environment.
* Proficiency in Microsoft Office; SAP would be beneficial but not essential.
* A proactive, solutions-focused team player with excellent interpersonal skills.
What's In It for You?
As the Customer Relationship Executive, this is a fantastic opportunity to join an innovative market-leading company that prides itself on a positive culture, a strong brand, and who offers real progression opportunities. You'll work in bright, modern offices with excellent facilities.
* Salary: Between £25,000 - £26,400.
* Hours: 37.5 hours a week (Monday to Friday, 8:30 AM - 5 PM).
* Hybrid working model.
* Holidays: 26 days plus bank holidays.
* Training: Comprehensive training and onboarding.
* Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more!
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