Customer Service Advisor - Energy (German Speaking)
Brighton, UK
Octopus Energy UK – Customer Operations
Full-time / On-site
We’re different. You won’t believe it until you actually start working here. We try to explain it during the application process and through our Discovery Days but really, until you’re immersed in our culture, you’ll realise you’ve never worked anywhere like it.
At Octopus you’re not a number. You're a human and we treat you like one. And that’s how we want our customers to feel too. We want you to help our customers - like genuinely help.
We don’t lie - it’s not easy. We are in the middle of an energy crisis, so expect to handle challenging questions about the cost of energy whilst providing support and reassuring advice to our customers up and down the country who are facing unprecedented economic challenges.
You’ll need to have a high level of resilience to be able to keep up with the demands of the role.
You’ll chat to customers over the phone and via email, whilst being given the freedom to help them in a way you too would like to be helped.
You’ll take ownership of their needs and find a way, no matter what, to figure things out with them. During this difficult time, our role here requires us to be actively looking for solutions and being able to deliver these in a friendly and timely manner.
We treat all of our customers like our grandparents (no offence intended - we really love them), with patience, kindness and warmth. We could tell you so many stories of the relationships customers have built with us as if we were family.
Your colleagues will be some of the most amazing people you’ll be lucky enough to call friends and that you can count on to support you each day and every step of the way on your journey with us. They are the most enthusiastic, determined, curious crew who love being part of disrupting the energy industry but also sharing our mission to humanise the customer service experience. We encourage all our people to ask questions, drive change and share ideas.
There’s a lot (and we mean a lot) to learn in this role, and a lot of work to do. Learning in a fast-paced, dynamic environment isn’t for the faint-hearted. Every day you will come across problems you’ve not seen before, and you’ll be tasked with bringing about creative and practical solutions. We’ll help you build your knowledge and be committed to your development. If you’ve got the attitude to thrive here and want to make a difference - we’ll go that extra mile for you.
As a company, we are always learning - innovation means constant evolution and change. As a result, we are looking for team members that are happy to be as flexible and dynamic as we are!
Are you a passionate German-speaking professional or recent Graduate looking for a new exciting and rewarding customer-driven role to develop in?
The EuroHub is an operations team composed of multilingual and multi-skilled, high performing Energy Specialists that work with a portion of the UK customer base + support and facilitate the implementation of the Octopus operating model and Kraken in our international retail brand in Europe. The EuroHub also functions as an operations talent and training delivery for international expansion.
What You'll Do:
* Working in our multi-lingual EuroHub operations team, you’ll be at the heart of everything we do - helping our customers.
* Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service.
* You’ll be fully trained in every aspect of the customer experience and will be provided with training of the entire industry.
* You will be expected to be able to take full responsibility for customer queries and look to provide suitable solutions while keeping up with rapid fire change as we grow.
* Expect the unexpected.
The types of people we would love to hear from are those that are:
* Excited to help customers - Customers are at the centre of everything we do.
* Open minded - We’re a rapidly growing company, which means sometimes things go wrong.
* Approachable - Everything we do in operations is built around teamwork.
* Inclusive - We are looking to continue building our wonderful, inclusive culture.
* Dedicated to sustainability - As a renewable energy supplier, those who are a part of our team are also deeply committed to helping in any way they can.
* Committed to improvement - Our energy specialists are the main point of call for our customers.
* A strong work ethic - A role in operations is very fast paced and can be challenging at times.
Getting to this point would not have been possible without the commitment and hard work of everyone in the team. Every Friday afternoon we have ‘Family Dinner’, where all our teams connect through a video link with snacks and drinks for updates from the week and to recognise achievements across the teams.
If you want to be a part of this team and journey then we want to hear from you.
A bit about the role:
Location - Brighton
Our need - Immediate starters
Languages - You must be fluent in English and German, both written and verbal
Salary - £24,300
Hours - full time
Other benefits - OE Group Share Scheme, free breakfast, cycle to work scheme, EV salary sacrifice & lots more!
Seniority level
Entry level
Employment type
Full-time
Job function
General Business and Customer Service
Industries
Utilities and Environmental Services
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