Typical Responsibilties
* Main responsibility will be to assist the order processing team to ensure all orders are processed via our in-house PHP order portal in a timely manner.
* To assist in the processing and monitoring of all invoice queries, including actively pursuing timely resolutions with the relevant departments or personnel.
* To assist the processing of Account application forms and updating existing client accounts, thereby ensuring adherence to our company policies.
* To become fully competent, through in-house training, in the use of the Company’s computer systems to meet customer requirements and communicate accurate and valid information when conversing with both internal personnel and external customers.
* Any other duties commensurate with the role.
Person Specification
Candidates shall be able to demonstrate the necessary qualifications, experience, skills, and traits to meet the requirements set below. Requirements for the role shall be evidenced on the application form and in the interview process. Please use the following as guidance when completing the further information section of your application form.
Qualifications
Qualifications Essential / Desirable To be identified by
NVQ Level 2 in Business & Administration or equivalent IT qualification Desirable Application
Experience
Experience Essential / Desirable To be identified by
Experience of working in a busy office Essential Interview / Application
Skills / Abilities
Skills / Abilities Essential / Desirable To be identified by
Excellent customer service skills Essential Interview
Great telephone manner Essential Interview
Competent using Microsoft Office packages including Word, Excel and Outlook Essential Interview / Application
The ability to maintain accurate records Essential Interview
Good interpersonal skills and the ability to work as part of a team Essential Interview
Other
Other Essential / Desirable To be identified by
Commitment to confidentiality and data protection Essential Interview
Enthusiasm and willingness to learn Essential Interview / Application