The Customer Service Executive will be the first point of call after a customer books. They organise package events mainly for Stag & Hen weekends that include fun and adrenaline-based activities as the primary focus across the UK and Europe.
The company is a high energy, dynamic and fast-growing events agency located in London and is one of the biggest providers of Stag, Hen, and Activity weekends in the UK.
They book go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing, and pampering spa days. The packages also include hotel accommodation, nightclub entrances, restaurant bookings, and airport transfers.
Responsibilities:
* Book hotels and activity centres and perform other general booking administration.
* Ensure the full balance is received on time and see that everything runs like clockwork up until and after the event.
* Communicate all aspects of the booking directly with the Lead Organiser.
* Utilise a variety of communication channels from email, phone, internal messaging, and booking systems.
Candidate Requirements:
* Excellent confident communication skills.
* Provide excellent customer service and a winning telephone manner.
* Naturally inclined to please and delight customers.
* A strong grasp of English language writing skills.
* A strong aptitude for numbers and calculating booking balances.
* Excellent organisation and multi-tasking skills.
* A strong ability to resolve all booking issues.
* Outgoing personality; enjoys socialising and experiencing nightlife.
* A strong work ethic and good time management.
* Be passionate about organising events and understand the importance of Hen and Stag weekends.
Employee Benefits:
* Base salary + incentives for achieving customer satisfaction targets.
* 20 days holidays + Bank Holidays.
* Pension arrangements.
* Monthly reward celebrations for delighting customers.
* Incentive vouchers for over performing and internal competitions.
* Travel around the UK and Europe to test and experience the events and activities we sell.
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