University Hospitals Birmingham NHS Foundation Trust
The role of the Senior Pathway Validator is to support and deputise for the Operational Performance/RTT Pathways/ Compliance Manager, providing support in the day-to-day management of the RTT Validation/ Operational Performance & Compliance Team, working as a key member of the overall Operational Performance team.
The post holder will provide support in the day-to-day supervision of a team of Co-ordinators who are responsible for tracking patient pathways against operational standards to ensure delivery of the national targets. This will involve supporting with complex validation pathway queries, providing training/mentorship and contributing to audit programmes.
The Senior Pathway Validator will develop strong working relationships with relevant stakeholders to ensure the patient tracker list (PTL) is accurate and fit for purpose to ensure the effective monitoring, performance management and governance of these national targets. They will also need to support the Team Leaders in the identification of data quality concerns and preliminary analysis of the data trends related to the delivery of the national recovery targets.
Main duties of the job
1. To validate patient treatment pathways using hospital systems such as Oceano, Concerto, PICS, ERHA and Clinical Portal to identify treatment stages that represent "clock starts" and "clock stops" according to the 18-week guidance and Trust Access Policy.
2. Support the Operational Performance Team Leaders in day-to-day management of co-ordinators.
3. Act as a first line of support for queries and training required across the team of Co-ordinators.
4. Participate in the induction and training of all new members of staff.
5. Responsible for providing training in own activities to new / less experienced staff.
6. Undertake and contribute to regular audits to assess competency within the team.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
1. Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
2. Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.
Job responsibilities
Please Note: For a detailed job description for this vacancy, please see attached Job Description.
Person Specification
Qualifications
* Good General Education (e.g. GCSE English and Maths A-C)
* Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience
* Experience working in an acute Trust
* In-depth understanding of RTT, validation and pathway management
* Experience of applying the Trust's access policy in line with 18 week National Guidelines
* Understand confidentiality and apply the principles in everyday working practice
* Experience of dealing with the Public/Customer service experience
* Proficient in the use of Microsoft systems i.e. Office, Excel, Word.
* Experience of training/mentoring junior members of staff
* Experience of management of staff
* Good knowledge of NHS IT systems
* Knowledge of Operational targets
Additional Criteria
* Excellent attention to detail
* Ability to problem solve and identify solutions
* Excellent communication skills, both written and verbal. Able to engage with stakeholders across the organisation in both clinical and non-clinical roles.
* Ability to manipulate and navigate large data sets
* Ability to produce basic reports based on service requests
* Ability to work on own initiative, (often under pressure), and as part of a collaborative team.
* Ability to deal with stressful situations and sensitive issues
* Ability to undertake audits and identify trends and patterns
* Maintain patient focus in all Trust Wide activities
* Mature open and flexible approach to work
* Ability to work and travel to all UHB sites as required
* Excellent telephone manner
* Professional
* Organised
* Confident
* Motivated
* Excellent analytical skills including the ability to undertake trend analysis and communicate complex data patterns to a variety of audiences.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Birmingham NHS Foundation Trust
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