We are currently recruiting for a Trainee for a Customer Service/Support/Administration role in the Automotive components/industrial fasteners industry. This is a permanent role from the outset, following successful interview. Working hours are Monday to Thursdays (Apply online only) and Friday (Apply online only). Role purpose/overview: To ensure effective and efficient RFQs (Request For Quotations) to suppliers and quotations to customers. To provide effective and efficient assistance to the Business Development Manager, and support to your team. Provide excellent customer service and communication throughout the process to customers. Assist the Business Development Manager in the generation of additional revenue from existing and new customers. Duties and responsibilities: Administration and control of request for quotations (RFQ’s) from customers for new products and projects. Reviewing of customer RFQ’s with Technical team to ensure all relevant information is available and feasible. Liaising with Technical team regarding selecting appropriate suppliers for projects from current approved supplier files. Administration and control of request for quotations (RFQ’s) to suppliers for new products and projects. Reviewing of supplier quotations with technical team to ensure that feasibility documents have been completed and that any issues are addressed. Preparation of quotations and pricing schedules to be supplied to the customer. Participation in NPI and technical reviews between customers, suppliers, and internal departments. Maintain correct customer and business information. Liaise with Customers, Suppliers, Technical, Warehouse and Quality Departments. Ensure smooth handover of products/projects to customer service and material planning teams. Ensure emails and other correspondence are professional, contain the appropriate information whilst remaining concise. Prompt answering and addressing of email and telephone enquires. Assisting the Commercial & NPI team with other tasks and duties necessary for the smooth running of the department. General administration. Candidate specification: Fluency in English, language and written. Proficient written, numerical, and verbal skills. Good interpersonal and communication skills. Works well within a team as well as on own initiative. Experience of working within an Engineering environment. Experience of stock systems and sales order processing. IT literate with a very good understanding of MS Office & Teams applications (Word, Excel & Outlook). Job Types: Full-time, Permanent Pay: £26,000.00 per year