WSR are looking for a Customer Service Executive to join the team of our esteemed client based in Milton Keynes.
Location: Milton Keynes - Office Based
Salary: £30k
Working Hours: Monday to Thursday 07:30am to 4:30pm. 3:30pm finish on a Friday
Reports To: Head of Project Sales
Customer Service Executive Job Overview
The Customer Service Executive plays a crucial role in ensuring exceptional customer experiences by handling front-line communications and coordinating incoming inquiries through phone, email, and online chat. This role involves converting inquiries into tasks for the estimators, supporting the sales team, and contributing to the smooth operation of the department. The ideal candidate will thrive in a team-oriented environment and embody the culture and core values.
Customer Service Executive Responsibilities and Duties
1. Serve as the first point of contact for customers, addressing inquiries, concerns, and requests promptly and professionally.
2. Handle incoming telephone and email inquiries, ensuring all details are accurately recorded in the CRM system.
3. Collaborate with internal teams to provide timely project updates and maintain seamless communication with clients.
4. Qualify and process incoming inquiries, offering technical support for the brand.
5. Set up quoting tasks by extracting and organizing relevant information from client schedules in PDF to Excel format.
6. Prepare and provide accurate quotes to clients.
7. Answer incoming calls promptly and with enthusiasm and professionalism.
8. Respond to inquiries or coordinate with appropriate team members within required timescales.
9. Utilize internal technical product training to confidently address questions via phone, email, or online chat.
Customer Service Executive Key Competencies
10. Confident and caring telephone manner
11. Strong customer-centric mindset
12. Honesty and integrity
13. Positive attitude
14. Adaptability
15. Excellent interpersonal skills
16. Ability and eagerness to learn quickly
Customer Service Executive Benefits
17. Monday to Friday 7:30am – 4:30pm (3:30pm finish on Friday’s)
18. Life insurance 3x salary
19. Private Health Insurance 23 days holiday (with an additional 1 day per full year employed increasing up to additional 5 days) plus Bank Holidays
20. Lunch provided for all employees/breakfast items supplied.
21. Free onsite parking
22. Employee Referral Scheme
23. Long Service Awards
24. Employee of the Month
25. Discretionary bonus scheme (after probationary period)
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