An exciting opportunity has arisen for a Service Administrator to join our high performing team in Annesley.
Operam Education Group supports local schools across North England & Midlands with the recruitment of supply teachers and support staff. With 7 brands already under the umbrella, our growth plans for further acquisitions are really exciting. It's now that we are expanding our teams to continue on our journey.
We are a Best Companies award winning business genuinely focused on our employee's wellbeing, development and skills, which in turn has a positive impact on the schools and candidates we support. We believe in supporting people to go beyond their expectations, with hard work not going unnoticed.
We offer amazing benefits such as reduced hours in school holidays, your birthday off and CPD support to only name a few!
BENEFITS
1. Eye care scheme
2. Cycle to work scheme
3. 25 days holidays + bank holidays
4. Extra day off on your birthday
5. Flexible/reduced hours during summer holidays
6. Training and development opportunities via our Career pathways
As a Service Administrator within Operam Education Group, it is expected that you will provide support to the sales team within the branch you work in and operate as part of the wider business.
Responsibilities
1. Assisting the sales team with the recruitment of candidates using job boards, websites, social media etc.
2. Sending documents to candidates to prepare them for interview with the sales consultants.
3. Sending screening links to the candidate(s), where applicable.
4. Assisting the sales team with the preparation of profiles and CVs for candidates.
5. Chasing safeguarding to include but not limited to reference chasing.
6. Ensuring candidate availability is up to date and recorded appropriately on the system.
7. Supporting the sales consultants with check-in calls.
8. Supporting the sales consultants with quality/feedback calls to candidates and clients.
9. Assisting the sales team with filling day-to-day bookings.
10. Ensuring safeguarding confirmation is sent to the client in a timely manner.
11. Ensuring booking confirmations are sent to the candidate in a timely manner.
12. Working with the sales team on the candidate database and the retention of candidates via phone calls and electronically.
13. Assisting with open days for candidates both in the office and externally.
PERSONAL SPECIFICATION
1. Ability to work unsupervised whilst maintaining a suitable appearance to represent the business.
2. Ability to effectively multi-task, adequately prioritise a busy and demanding workload and work towards deadlines.
3. Excellent communication skills with the ability to work collaboratively.
4. Excellent organisational skills.
5. Effective planning and prioritising.
6. Commitment to attention to detail.
7. Ability to build trusted customer relationships.
EXPECTED BEHAVIOUR AND COMPETENCIES
1. Deal with every candidate and client with courtesy and professionalism, striving for a trusted relationship.
2. Engage with every team member professionally, being mindful of the Company expectations regarding effective teamwork.
3. Be reflective and self-aware of how one's own behaviour can impact the branch, other team members, and the Company's candidates and clients.
4. Be aware of time management and use of time to maximize productivity.
5. Plan effectively to achieve responsibilities of the role.
6. Look for solutions in yours and the business's practices for more productive outcomes.
7. Overcome adversity by remaining positive and not behaving unreasonably.
8. Be flexible to achieve both personal and business goals.
9. Must be a team player.
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