Our wonderful client, a successful, innovative and growing business in Oxford, is looking to add a Service Delivery Manager to their team.
This role will be focused on managing relationships with your Buyers to maximize customer success.
We are looking for an individual with a proven track record in face-to-face client meetings and experience delivering presentations to clients. The ideal candidate will have a minimum of 3 years' experience in a B2B Customer Success/Service Delivery environment.
Benefits for this role include:
1. 25 days holiday + bank holidays
2. Performance related bonus
3. Compassionate leave
4. Flexible working (Hybrid)
5. Social Events
6. Free parking
7. Flexi Fridays!
Key responsibilities will include:
1. Develop an engaging relationship with clients to maximize customer satisfaction
2. Develop tools and strategies for the clients to ensure they can recognize the value they are getting
3. Ensure Supplier escalations are managed appropriately
4. Create and manage the budget for your client's buyer accounts
5. Maintain action plans for your Buyers and deliver reports to senior managers
6. Deliver performance reports to sector managers to ensure standards are upheld
7. Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes
Travel to clients will be required 1-2 times per month, so a driving license is essential.
It is also important that you display experience in managing information within a service environment and have demonstrated the ability to manage customer relationships.
If you would like to know how we will store and process your data, please visit The Recruitment Group's home page to read our GDPR Data Protection Statement.
For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application. We wish you the best of luck in your job search.
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