This is an exciting opportunity for a positive and passionate individual looking for a Customer Service Administrator within a financial services organisation. Full training will be given on the product, but you will need a good telephone manner and experience speaking to customers on the phone.
Customer Service Administrator responsibilities will include:
First point of contact, taking a large volume of calls (40 to 70 per day) from clients
Liaising with clients, financial advisers and third parties to process and administer instructions and enquiries
Responding to requests for information in a professional manner via letter and email
Providing administrative support for clients and field force
Working as part of a team
Customer Service Administrator skills and experience required:
Previous experience providing customer service over the phone is essential
Excellent telephone manner
PC literate and experience with Microsoft packages
Strong attention to detail
At this company, the priority isn't about how quickly calls are handled, but rather ensuring a high level of customer service and leaving the client satisfied by the end of the conversation. It’s a fantastic place to work, offering team members a day off each year to participate in charitable activities, as well as great career growth opportunities.
25 days holiday plus 8 days Bank Holidays
Hours - Monday to Friday alternating between 08:30 to 16:15 and 09:15 to 17:00. Once fully trained up, the option to WFH 2 days per week will be available
Career opportunities
Salary £22,222 to £23,000
This is a four-month contract where you will be employed by the JRRL client. In order to get the higher end of the salary, you would need to have experience of assisting clients over the phone, taking a large number of calls. This role is fully office based