Position: Housing Support Worker
Type: Temporary (with the potential of becoming permanent for the right candidate)
Location: Salford, Manchester
Hours: Full time
About Our Client:
Morgan Hunt is supporting a local not-for-profit organisation that provides high-quality supported housing for vulnerable people. They are looking to recruit a Housing Support Worker to join them on a temporary basis initially, with the potential to become permanent for the right person. Properties are situated close to Manchester City Centre and Salford Shopping City.
Role Responsibilities:
* Let properties in line with the organisation's letting policy and procedure.
* Assess and process possible admissions to the accommodation and determine acceptance. Record details accurately when information indicates persons should not be admitted.
* Assess prospective new tenants and advise them on the Assured Short-hold Tenancy agreement, tenant's handbook, and other relevant Policies and Procedures.
* Record and undertake pre-admission inspections of properties and voids when appropriate.
* Ensure all applicants receive appropriate help and advice to enable them to sustain a tenancy.
* Use the company's in-house IT system to maintain accurate records and corresponding written records.
* Monitor, check, and inspect tenants' flats and rooms to ensure cleanliness and that contents remain undamaged; carry out regular room inspections.
* Maintain daily written records and reports concerning tenants, including accurate files. Provide full verbal and written reports to the staff taking over the duty.
* Ensure harmonious relations are maintained in all dealings with tenants, their visitors, and other tenants within the property.
* Encourage and promote safety and security of tenants' dwellings.
* Monitor work practices to maintain the health, safety, and welfare of colleagues, tenants, and visitors.
* Record any admissions, voids, incidents, or accidents that occur.
* Ensure tenants receive personal mail.
* Ensure tenants pay their weekly service charge accurately and in advance.
* Issue supplies of bedding, linen, hardware, crockery, and cleaning materials to tenants and record issues to the required inventory.
* Liaise with other Housing Support Workers, Benefits Agency, Housing Benefit, and outside agencies on behalf of tenants, e.g., Social Services, Health Visitors, G.P.
* Report required repairs, faulty equipment, breakages, or damage; ensure access to the properties for maintenance and contractors.
* Investigate, develop, and resolve complaints casework including disputes, breaches of Assured Short-hold Tenancy agreement conditions, and harassment using a broad range of interventions in line with the company's behaviour policies and procedures.
Candidate Requirements:
* Experience of working with homeless people with a range of social problems, including asylum seekers and refugees.
* Experience of working in unsupervised situations and the ability to make decisions.
* Experience of ascertaining and assessing the needs of individuals.
* Experience of networking and using a multi-agency approach.
* Knowledge of welfare rights and/or housing benefit system.
* Knowledge of current local and central government Homeless Act.
* Strong IT skills (e.g., Windows 10, Excel, Word).
* Current Enhanced DBS certificate.
Additional Requirements:
Due to the nature of the role, a current driving license and access to a vehicle for work are mandatory.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract, and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer; job suitability is assessed on merit in accordance with skills, qualifications, and abilities to perform the relevant duties required in a particular role.
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