Installer Trainee, Customer Delivery Hub
Job Type: Customer Service
Location: Southampton - South Central
Partnership Level: 9
Closing Date: 19/01/2025
Vacancy Type: Permanent
Salary Frequency: Annual
Hours of Work: 41 Hours per week over 4 days on a rotational basis. Monday to Saturday 06:00 to 17:00.
At John Lewis & Partners, we are famous for our reputation and customer service. We are looking for Partners who want to make a difference to our customers’ experience in the delivery and installation of our fantastic products.
About the role:
Our Installation specialists are the face of the John Lewis & Partners brand. When you join the team as a Customer Delivery Driver Installer Trainee, you will be one of our qualified drivers with full pay. You will embark on the John Lewis & Partners Installer accreditation to become a fully qualified Customer Delivery Driver Installer. You will work closely with your people manager and one of our Installers to ensure you reach your full potential during the training program.
As a John Lewis & Partners Customer Delivery Driver Installer Trainee your typical day may involve:
1. Using your local knowledge to plan your schedule for the day
2. Handling a complex installation in a customer home
3. Taking part in a Forum to help shape the future direction of your department
Required Experience, Skills & Qualifications:
* (UK) Manual C1 driving licence
* DCPC (Drivers Qualification Card)
* Tachograph Card
* Previous experience driving a 7.5 tonne vehicle
* Previous experience in a customer-facing role
* Strong verbal communication skills both over the phone and face to face
* Able to cope with the physical requirements of the role (you will spend a lot of time delivering large two-man items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
* Basic understanding of technology
Desirable Experience, Skills & Qualifications:
* Installation and disconnection of white goods
* TV installations
* Assembly of flat pack
We believe in rewarding our Partners for their time and energy. Benefits include:
* Partnership discount in store and online after three months (25% off in John Lewis & Partners, 12% on electrical products, some exclusions apply) and 20% in Waitrose & Partners.
* Discounted cinema tickets & VIP suites at the O2 arena.
* Discounted rates on holidays at John Lewis Partnerships hotels.
* Excellent work-life balance and flexible working options.
Important points to note:
Some roles are subject to pre-employment vetting. Please apply as soon as possible as vacancies can close early if we receive a high number of applicants.
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