We are recruiting for a Patient Services Administrator - Treatment Centre who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This exciting opportunity has arisen to join the Ophthalmology team here at East & North Hertfordshire NHS Trust in Stevenage, as a Patient Service Administrator.
You will be required to work cross-site at Lister Hospital, New QEII Hospital in Welwyn Garden City, and Hertford County Hospital.
This role has shift working patterns (our shifts are 7-3, 9-5, 10-6, 12-8) and involves covering cross-site shifts and working one Saturday a month.
The Patient Service Administrator post is a varied role working within the Bookings, Waiting List, and Reception teams.
You will need to be confident dealing with members of the public in both face-to-face and telephone situations.
Our Values are Include, Respect, and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Key Responsibilities:
1. Booking clinics, answering the phone, and providing reception cover for clinics.
2. Cashing out clinics, liaising with clinicians and other staff to ensure the smooth running of the department.
3. Reporting potential concerns regarding clinic availability to the line manager, anticipating future needs to ensure demands on the Lister Treatment Centre are met.
4. Confirming the validity and accuracy of patient demographics and updating appropriate systems.
5. Monitoring IT systems for potential duplicate entries or related referrals and taking remedial action as necessary.
6. Using the PAS system and Choose and Book software to receive and manage referrals, support choice offers, and book appointments.
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide, and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way we work and deliver our services has never been more important than it is now.
We Run The Following Hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability or a life event, such as menopause, please let us know so that we can consider your application fairly and help you during the selection process.
We are committed to a positive work-life balance for our employees. Employees are entitled to seek flexible working patterns, and we will listen and consider all requests. Such requests will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
For further details or informal visits, please contact:
Name: Amy Valchera
Job title: Ophthalmology Service Coordinator
Email address: amy.valchera@nhs.net
Telephone number: 01438288253 #J-18808-Ljbffr