Social network you want to login/join with:
Retail Customer Service, Bishop's Stortford
Client: Entain
Location: Bishop's Stortford, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference:
69660797068b
Job Views:
7
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our dynamic betting shops, no two days are the same, and you'll contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you will be part of the shop team, serving customers and building rapport to encourage repeat business.
Are you ready to launch a winning career?
Salary: £12.50 per hour
What you will do:
* Deliver outstanding customer service
* Promote safer gambling
* Take bets on various sports and events
* Process customer transactions including cash handling
* Demonstrate products & betting terminals to customers
* Handle customer complaints with empathy and problem-solving skills
* Work towards targets and goals
* Maintain high shop standards
* Open or close the shop as needed
Working patterns:
Shops operate from Monday to Sunday, 8am - 10pm, including weekends and holidays. Your weekly rota will include a mix of long opening and closing shifts, and shorter evening shifts, varying weekly. As a key holder, you'll be responsible for opening and closing the shop. Rota is provided at least four weeks in advance to support work-life balance.
Qualifications:
* You must be 18 or over to work in betting shops
* Passion for delivering great customer service
* Ability to build strong relationships and communicate effectively
* Self-motivated and proactive
* Comfortable working alone or in a team
* Calm and professional handling of challenging situations
Additional Information:
Entain offers a competitive package including optional overtime, pension scheme, ShareSave, retail discounts, healthcare, wellbeing support, and development opportunities. Join us and be part of an inclusive community that celebrates individuality. We are committed to diversity, equity, and inclusion, ensuring all individuals feel valued and respected. If you require adjustments in the recruitment process, please contact us.
#J-18808-Ljbffr