3Search Greater London, England, United Kingdom
Customer Experience Manager
This range is provided by 3Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Our client, a fast-growing, multi-award-winning insurance group, is a leader in the travel insurance industry, with a strong reputation across Europe and East Asia.
Their commitment to customer care has earned them top recognitions, including being named among the best insurance companies to work for in the UK. As part of their continuous growth, they are seeking a dynamic and motivated Customer Experience Manager - Senior Digital Analyst to join their vibrant team.
As a Customer Experience Manager - Senior Digital Analyst, you will play a crucial role in designing, implementing, and managing customer experience projects that drive satisfaction and retention. This role will focus on optimizing digital customer journeys across all touchpoints, ensuring seamless and memorable experiences.
You will have the opportunity to shape the customer experience strategy in alignment with the company’s ambitious growth objectives.
As part of the role, you would develop and manage detailed customer journey maps for all brands, markets, and channels by using data and customer feedback to conduct qualitative and quantitative analysis.
Responsibilities:
* Proven experience in working with digital analytics using Google Analytics or Adobe Analytics
* Strong analytical skills with proficiency in data visualization platforms such as PowerBI or Tableau.
* Expertise in managing end-to-end customer journeys and UX/UI.
* Experience with customer experience management and listening tools.
* Strong project management skills in a fast-paced environment.
Explore this unique opportunity to advance in the insurance industry. Submit your CV now to be considered for a role that promises growth and innovation with our client.
We are dedicated to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all choices are based on merit.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Analyst and Research
Industries
Insurance, Insurance Agencies and Brokerages, and Financial Services
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