Operations Team Leader£35,000Hybrid WorkingFlexible Hours A dynamic organic food company is seeking an experienced Operations Team Leader to manage a team responsible for order processing, invoicing, claims management, stock control, and importing operations. The successful candidate will be highly organised, demonstrate strong leadership skills, and have a proven track record in managing various operational aspects within a fast-paced environment. The role focuses on enhancing operational efficiency and delivering exceptional service to both internal and external stakeholders. Key Responsibilities: Order Processing: Manage daily activities to ensure timely and accurate order fulfilment, troubleshoot issues, and ensure compliance with company guidelines. Invoicing: Oversee the creation and issuance of invoices, manage billing discrepancies, and collaborate with finance for account reconciliation. Claims Management: Lead the resolution of claims related to damaged goods and delivery discrepancies, liaising with suppliers and shipping companies to prevent future issues. Stock Control: Monitor and maintain optimal inventory levels, coordinate with purchasing and sales teams to align stock with demand. Importing: Assist in the importation process, ensuring compliance with regulations and coordinating with customs and logistics providers for smooth operations. Team Leadership & Development: Motivate and develop a team of operations staff, fostering a collaborative environment and ensuring training in best practices and regulations. Process Improvement: Identify and implement process enhancements to increase operational efficiency. Reporting & Data Analysis: Generate reports and provide insights on operational metrics, offering recommendations for continuous improvement. Skills & Qualifications: Experience: 2-5 years in operations, including leadership roles, with a background in order processing, invoicing, and stock control. Importing and customs documentation experience preferred. Industry: Food and Beverage or FMCG would be beneficial Skills: Strong leadership, organizational, and problem-solving skills. Proficient in Microsoft Office and ERP systems, with Netsuite ERP experience advantageous. Education: Degree in Business Administration, Supply Chain Management, Logistics, or related field preferred. Certifications: Supply Chain Management certifications (e.g., APICS, CIPS) beneficial. What's On Offer: Opportunity to join a mission-led business focused on sustainability. Vibrant office environment with a friendly, enthusiastic team. Flexible working hours and a hybrid working model. Career growth opportunities and skill development. This role is ideal for someone passionate about improving operational processes and leading a team towards achieving excellence in a growing sector.