What’s in it for you
?
As a member of the Guest Relations Team, you will be responsible for ensuring that guests have a truly unforgettable experience whilst at the retreat; this will be a varied role where you will support the Guest Relations Manager in all aspects of the business operation. You will be the first point of contact for all guests on site and will set the tone for a truly unique experience, so a natural flare and passion for hospitality is a must.
Responsibilities will include working with the Guest Relations Manager and the wider hospitality team to deliver an unrivalled experience, including but not limited to:
1. Checking guests in and out, becoming an expert using the CRM system
2. Leading and assisting with guest tours and experiences delivered on site
3. Consult with guests, ensuring they have an exceptional experience acting as a primary point of contact
4. Liaise and work with the wider hospitality and operations team to ensure the operational success of the business
5. Always promote the company values and ethos, becoming a true brand ambassador
Package
6. Salaries starting from £26,000 per annum (depending on experience)
7. Opportunities to achieve a 10% bonus with agreed KPI’s
8. 37.5 hour working week
9. Optional health insurance and wellness package
Why choose our Client?
Our client is developing a truly unique experience for their customers where they can experience everything from fine dining with a team of personal chefs, to a self-catered escape from everyday life surrounded by nature (and everything that comes with it). Customers will be able to spend their time unwinding in their own way whether that be Yoga, a Vineyard tour or simply a remote walk in the wilderness.
What’s involved?
Our client is building something special; a Luxury Wellness Resort spanning one hundred acres of working farmland in the picturesque location of Bridport, boasting their own vineyard, livestock, and wellness products. As a member of the Guest Relations Team you will be responsible for ensuring that guests have an exceptional stay, tending to their needs so they can really relax and enjoy themselves in the beautiful surroundings. You will be the friendly face of the operation and will be able to undertake reception duties, as well as wider guest relations duties across the resort.
This role will suit an experienced guest relations team member or front of house assistant who is ready to take on a wider range of responsibilities, stepping into a role which will allow you to show your passion for hospitality. If the thought of leading a farm or vineyard tour, followed by a wine tasting experience sounds like a fantastic day at work, then our client can offer you a truly unique opportunity.