Job Description Customer Order Executive Location: Loughborough, Leicestershire - Hybrid Contract Length: 12 months PAYE Rate: £14.48 - £18.10 per hour (PAYE) Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, this is your chance to join us as a Customer Order Executive, providing excellent customer service to our clients global medical device manufacturing organisation. What You’ll Be Doing: • Provide customer service and support to customers utilising various systems such as SAP and Salesforce. • Ensure all transactions consistently meet required compliance standards and defined Service Level Agreements (SLAs). • Proactively manage accounts and orders, using SAP and Salesforce to deliver excellent customer service to priority customers. • Ensure customer orders are accurate via EDI. • Run the daily order book, assist with pricing, stock availability, back orders, and address any other queries customers may have regarding our products. • Liaise with business contacts on customer relationship management using Salesforce. • Collaborate with all internal teams, such as logistics, to resolve issues, provide the highest level of service, and ensure timely resolution of queries within SLAs. • Participate in company initiatives, such as daily tier reviews, team meetings, and training, and complete all compliance and EHS courses as required. • Manage key accounts, with a focus on relationship-building skills. • Conduct regular customer/business contact calls as required. • Run the daily order book, assist with pricing, stock availability, back orders, and address any other product-related queries. Experience, Skills & Capabilities • Previous experience in a Customer Service/Order Executive role. • Experience with SAP and Salesforce. • Strong problem-solving skills, ownership, and the ability to work as part of a team, as well as independently. • Good written and verbal communication skills are essential. • Strong organizational skills. • Ability to manage change, including quickly adapting to new systems and processes.