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Debt Collection Finance Assistant - 12 month FTC, Chelmsford
Client: Essex County Council
Location: Chelmsford
Job Category: Finance
EU work permit required: Yes
Job Reference: acc49caffb9c
Job Views: 6
Posted: 09.02.2025
Expiry Date: 26.03.2025
Job Description:
Debt Collection Finance Assistant
Fixed Term, Full Time
Closing Date: Thursday 13th February 2025 at 11.59pm
Please note this is a Fixed Term Contract opportunity for a period of 12 months.
Interview date: Monday 24th February 2025. Interviews will be undertaken remotely using Microsoft Teams.
This position is an Anywhere Worker role with the expectation the successful worker will attend County Hall, Chelmsford one day per week, with the set team day being a Tuesday.
Please note that this is a credit control and not an accountancy focused role. Customer interaction by phone/email is the primary function, so good communication skills are essential.
The Role
Purchase to Pay (P2P) and Income aims to provide a comprehensive financial transactional and support service, maximising new and innovative technology to provide excellent customer service using a multi-skilled workforce.
Working within Income Collection to maximise the income generated for Services in Adult Social Care at Essex County Council, while ensuring effective recovery of aged debt. Finance Assistants will work with customers to ensure that their invoices for Adult Social Care services are paid promptly, with a view to arranging automated future payments including direct debits.
Experienced in working as a team member across a flexible and multi-skilled workforce, delivering excellent customer service. You will need to manage and respond to customer queries to seek resolution.
Knowledge of Income Collection processes is desirable but not essential as full training will be provided. The role requires good interpersonal and communication skills to deliver excellent customer service.
Responsibilities
* Ensure effective recovery of Adult Social Care Income
* Work towards effectively building key stakeholder relationships and managing conversations to resolve debt issues.
* Contribute towards delivery of Key KPIs in a compassionate and compliant manner.
* Manage queries and disputes to ensure effective resolutions.
* Negotiate payments and promote automated processes to service users to reduce the likelihood of repeated debts.
* Contribute to the delivery of the business plan for financial transactions, supporting the wider organisational vision.
* Process and manage financial transactions, ensuring quality, consistency, accuracy, timeliness, and high performance.
* Deliver all activities to meet defined deadlines, proactively reporting any risks or issues for early resolution.
* Provide support and guidance to internal and external customers in line with financial processes, ensuring compliance with policy and legislation.
* Carry out basic reporting to contribute to the management of organisational performance, maximising income and ensuring compliance with Financial Regulations and ECC Policies.
* Work flexibly and collaboratively across P2P and Income to deliver finance support.
* Recommend process improvements and redesign to achieve best practice and organisational efficiency.
* Maintain currency on legislation changes and translate these into local policy and procedure.
* Define specific individual and shared targets and objectives annually within the performance management framework.
The Experience You Will Bring
* Excellent communication and interpersonal skills, with an ability to build and establish relationships.
* A good telephone manner, with a firm, fair, and friendly approach.
* Ability to deliver effective administrative duties; well-organised, reliable, and able to meet deadlines while handling confidential and sensitive information.
* Good competency using Microsoft Office packages including Outlook, Word, and Excel.
* Some knowledge of P2P/Income systems and experience in accounts payable, accounts receivable, purchase to pay, and e-invoicing is desirable.
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