Job summary Wideopen Medical Centre We are seeking friendly, helpful and personable Call-Handlers / Administrator to join our team and work across our main practice in Wideopen, NE13 6LN and twin-site in Dudley, North Tyneside, NE23 7HR). We will consider full-time or part-time as a job share. If you are keen to provide outstanding service to our patient population then this could be the role for you. Your duties would include working in our telephone hub and completing administrative tasks in a back office environment as well as dealing with patient facing enquiries. At times this can be a challenging role and so it is important that you have the ability to remain calm and professional at all times. Main duties of the job Being responsive to telephone enquiries and face to face enquiries. Managing daily administrative duties such as prescription requests, booking appointments, signposting to NHS services, filing and general ad-hoc administration tasks. About us We are a friendly practice based in Wideopen with a twin-site in Dudley, North Tyneside. The doctors and staff at the practice take pride in offering the highest standard of patient centred healthcare. Date posted 30 January 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Full-time, Job share Reference number A4657-25-0000 Job locations Great North Road Wideopen Wideopen Tyne and Wear NE13 6LN Dudley Surgery Market Street Dudley Cramlington Northumberland NE23 7HR Job description Job responsibilities As a call-handler for Wideopen Medical Centre, you will be the first point of contact with patients, patients relatives, healthcare professionals and other callers. Using the practice system to record patient demographics and general information, you will assess the nature of the call and direct the caller to the most appropriate healthcare professional or end disposition. You will contribute to the overall delivery of an end to end service for patients calling the practice. Administration duties include filing patient correspondence, updating patient records, medication requests and general enquiries. Job description Job responsibilities As a call-handler for Wideopen Medical Centre, you will be the first point of contact with patients, patients relatives, healthcare professionals and other callers. Using the practice system to record patient demographics and general information, you will assess the nature of the call and direct the caller to the most appropriate healthcare professional or end disposition. You will contribute to the overall delivery of an end to end service for patients calling the practice. Administration duties include filing patient correspondence, updating patient records, medication requests and general enquiries. Person Specification Experience Essential Good communicator Can empathise with difficult situations and adapt to individual needs Is able to retain information Desirable Experience of working in a General Practice Experience of working under pressure Person Specification Experience Essential Good communicator Can empathise with difficult situations and adapt to individual needs Is able to retain information Desirable Experience of working in a General Practice Experience of working under pressure UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Wideopen Medical Centre Address Great North Road Wideopen Wideopen Tyne and Wear NE13 6LN Employer's website https://wideopenmedicalcentre.nhs.uk/ (Opens in a new tab)