Job Description
Position Summary
The position requires you to support the management of the above contract. CRM management of the contract will be the main responsibility of your role which will include planning and rescheduling of the maintenance visits, breakdowns and remedial visits. The role will require you to gather engineer’s reports and look for recommendations to the assets following any visit. Having had the reports technically evaluated you will need to assist the National Retail CRM Manager with required quotations and the delivery of remedial works.
Responsibilities
1. Be fully conversant with the Sainsbury’s contract & data entry systems.
2. You will assist with the day to day contact between Vertiv and the customer.
3. Planning & rescheduling of Maintenance visits.
4. Gathering of engineers visit reports.
5. Pass Technical issues to the relevant technical managers.
6. To prepare and submit quotations for remedial works.
7. To update the contract database.
8. Provide KAC with feedback on Contract delivery performance.
9. Provide KAC with feedback on Contract financial performance.
10. During the contract period you are to report any problems, client complaints, safety hazards and engineer complaints to the KAC or SDM.
11. Any other task within your limitations that you m...