Job Responsibilities:
* Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations.
* Develop and implement operational strategies to enhance the guest experience and overall service quality.
* Monitor and maintain appropriate inventory levels for supplies and equipment.
* Collaborate with other departments to coordinate events, promotions, and special activities.
* Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
* Implement and enforce company policies and procedures to uphold service standards.
* Manage budgets and financial aspects related to hospitality operations.
* Stay current with industry trends and best practices to continuously improve service offerings.
* Efficient scheduling of staff based on venue needs.
Critical Skills & Experience Requirements:
* Prior experience in hospitality management or a related role.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Ability to work in a fast-paced environment and adapt to changing demands.
* Proficiency in hospitality management software and Microsoft Office.
* Knowledge of industry regulations and safety standards.
* Financial acumen and budget management experience.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Restaurants, Hospitality, and Entertainment Providers
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