Motor Claims Handler
Leicester-Hybrid working
Full-time, Monday - Friday 09:00 - 17:30
Salary £23,500
At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.
Your role:
You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means.
Our main objective is to get our customer back on the road as quickly as possible.
As a motor claims handler, you will prioritise giving our customer a simple and straightforward journey by keeping customers updated throughout the lifecycle of their claim. You will support our customers through their claims when their vehicle has been declared a Write Off.
It's vital to communicate with confidence and precision from the outset to prevent any confusion and provide our customers with a seamless customer journey.
Job Details
1. Manage a portfolio of policyholder's write-off claim.
2. Handle incoming calls from c...