I have an exciting opportunity for a Tour Coordinator to work for a great client based in Colchester.
Main Duties:
1. Delivering exceptional customer service to ensure the very highest level of satisfaction.
2. Establishing at the outset the details of the enquiry in accordance with the processes.
3. Providing advice to customers on the content of itineraries and the best use of transport and accommodation available.
4. Overall responsibility for all issues relating to a tour, from the moment an enquiry is received, through to the group returning and then post tour contact/follow-up including re-booking and on-selling.
5. Using a bespoke IT system as well as standard Microsoft applications to manage the operation of the tour.
6. Liaising with Travel and Booking Coordinators regarding transport, accommodation, visits, and meals.
7. Effective management of all detailed information relating to your assigned areas.
8. Overseeing the booking of flights for specific tours within budget.
9. Arranging visits and presentations at schools/groups/clubs.
10. Ensuring all paperwork and supporting documentation is sent to clients and guides within the agreed timeframes and in accordance with the company's GDPR processes.
11. Ensuring all tours are costed within set budgets and client payments are received within agreed timeframes.
12. Contributing to identifying improvements to the organisation of work and procedures.
13. Proven experience and full understanding of delivering exceptional customer service.
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