The Group Head of Growth Enablement is responsible for the implementation and adoption for growth enablement tools for both sales and retention process. Engaging at Senior level, to provide insights and identify priorities/opportunities for improvement and implement tools and processes that support country and global account growth. Leading a team of experienced senior specialist to provide support through insights, best practice and requirement management within our Sales and Retention Excellence function and across our markets. The role operates in a Global context and operates on delivery of global/multi country projects within cross country matrix organisational structures. Responsible for business partnering & insights, business application design, project and change management leadership. Tasks, Responsibilities and Key Accountabilities: Lead the Growth Enablement roadmap, acting as a senior product owner, with a clear focus on strategic project leadership and delivery Leverage an in-depth knowledge of MSFT D365 and the Sales and retention business processes to work with country and business leadership to determine business requirements and drive the implementation into the global D365 platform. Establish prioritised and funded projects in partnership with the business function in line with the agreed strategy Program management of strategic projects relating to Growth enablement/CRM Understand future developments and toolkits, working closely with existing partners as well as identifying future solution trends/partners Support regional and country leadership teams with coaching, data insights and best practice Development training and coaching sessions alongside the head of training excellence Deliver training and coaching sessions with country leadership and management teams to support key sales and retention topics (inside sales, pipeline management, deal reviews etc) Support country Growth leads with Coaching and guidance around key activities Accountable for the continuous improvement of the growth enablement toolkit, based on regional and country priorities Lead a robust Change and Release process Develop partnerships with and analyse and prioritise demand from relevant business teams to ensure we gain maximum value from D&T solutions Management of changes in implementation of process and systems innovation This role is also accountable for a set of country Super User activities including: Country super user engagement and communications Development and maintenance of Dynamics CRM super user training materials Management of the market level super user network Knowledge, Skills and Qualifications: Demonstrate clear leadership and the ability to influence and persuade business partners Demonstrable experience Microsoft D365 Demonstrable experience in training and coaching to senior stakeholders An excellent understanding of the Client Sales and Retention process in a Contract Catering environment, or interest in learning Proven delivery track record across all phases of the systems transformation process including program governance, planning & scoping, design & blueprinting, build & realisation and early lifecycle adoption. An accomplished functional consultant and subject matter expert in sales and consumer related systems - having been involved in the design and delivery of complex solutions in multiple business transformation programmes on a multi country basis. Has a strong combination of business process experience and technological knowledge including cross-functional implications Has a range of management & leadership skills - team management experience required Bachelor’s degree required with suitable professional qualification/experience where applicable Able to quickly understand the feasibility of processes and the implications on system design and integration. Able to understand, explain and present technical ideas to both technical and non-technical audiences in a persuasive and convincing manner Demonstrated creative thinking and problem-solving ability Keep up to date with changes and new development in their area of expertise Fluent in English and excellent communication and presentation skills. Influencing & Communication skills, including in virtual and multi-cultural team context Ability to communicate with all levels of business clients demonstrating strong negotiating skills to arrive at win-win solutions. Ability to work in a team and to inspire and motivate others. Act with integrity, speed and personal ownership, upholding the values of the company. International Experience and demonstrated mobility