Business Analyst - Automation
Permanent - Full Time
Location: Cardiff, GB, CF10 1FT; Glasgow, GB, G511DA; Newcastle-upon-Tyne, GB, NE991RN; Salford, GB, M50 2QH; London, GB, W1A 1AA
Job Closing Date: 10/04/2025
THE ROLE
Job Reference: SF20244
Band: D
Salary: £45,000 - £55,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: Permanent
Location: Office Base can be London, Cardiff, Salford, Newcastle or Glasgow. This is a hybrid role and the successful candidate will balance office working with home working.
We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.
Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack.
Job Purpose
As a Business Analyst in the Technology & Media Operations team you will challenge, understand, and gather business requirements for project, product and programme delivery. Capturing and optimising business processes and workflows, making sure they align with strategic objectives. Identifying business benefits for successful technical delivery across a vast portfolio of projects, products, and transformational change programmes.
Our technical products are integral to BBC production, supporting creativity, producing wonderful content for our television, radio, online and streaming applications, and our social media services. Our supply chain is everything, reviewing and improving our business data and system processes to ensure it is robust and continuously improved. Streamlining, digitising, and automating workflows where appropriate and with the right quality controls.
You will support our organisational ambition to transform our business processes and workflows. Identifying process automation opportunities to streamline and simplify our ways of working. This will ultimately improve our capability, accuracy, and timeliness of data available for strategic decision making.
Key Responsibilities and Accountabilities
1. Supporting the business to identify new ways of working, innovative, adding value and eliminating inefficiencies.
2. Gathering workflow requirements to support the drive toward standardisation and design of straight-through-processing capabilities.
3. Measuring capacity, aligning to technology and business strategy.
4. Delivering against milestones and competing deadlines.
5. Engaging with Subject Matter Experts (SMEs) across Technology, Production, Broadcast, Operations and Support Functions to document current and target state processes.
6. Identify options for potential workflow between automation solutions and assess for both technical and business suitability.
7. Working with Microsoft Platform and enterprise products to get the most out of those applications and services.
8. Working with finance teams to develop opportunities for change in processes and to challenge the status quo.
9. Research options for automation and system-based solutions within the business and wider group.
10. Perform reviews and analyses of current data and processes using operational metrics and reports to demonstrate efficiency.
Knowledge, Skills, Training & Experience
To be successful in this role, you will have:
1. Highly motivated with a desire to succeed with the ability to see the “big picture”.
2. Ability to effectively deliver timely and comprehensive results in environments or projects that are nonlinear.
3. Excellent verbal and written communication skills with the ability to quickly adapt communication styles to different audiences.
4. Broad knowledge of business processes and automation.
5. Tenacity and proven ability to drive things to a conclusion.
6. Degree in Business Management, Enterprise IT, or other relevant field or equivalent experience.
7. Comprehensive knowledge of business and data analysis tools and techniques.
8. Ability to effectively manage professional relationships; listening, encouraging discussion and promoting two-way communication.
9. Thorough knowledge of project lifecycle delivery as a Business Analyst in a technical environment.
10. Ability to simplify complex problems, processes and projects into component parts and explore them systematically.
11. Excellent planning and organisational skills; able to juggle competing priorities and take appropriate action.
12. Resilience; able to take input and direction to then deliver on a task; working on own initiative.
Interview Process
Interviews will be held virtually and be held between the 23rd and 30th April. We expect them to be one stage only and the format will be a blend of BBC Value questions and Technical questions.
About the BBC
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants.
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours.
Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all our employees to thrive and achieve their full potential.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
DISCLAIMER
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
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