Job Description
INCOME OFFICER (SOCIAL HOUSING) - ONGOING TEMP - UP TO £21PH
We have an exciting opportunity to recruit an experienced Income Officer on an ongoing, temporary basis to support our client who are a well-established housing association in their Income Maximisation team. This is predominantly a home-working role, however will be required to attend the office once every couple of weeks for team meetings and to collect/return IT equipment.
Your new role
* Responsible for monitoring and managing your own caseload of customer accounts that require intervention to recover or prevent rent arrears or service charge arrears
* Coordinating and monitoring legal proceedings in relation to current & former tenant arrears, service charges & leasehold, and re-chargable amounts including the preparation of court paperwork
* Providing advice, guidance and support in relation to benefit claims including Universal credit, making referrals to external agencies where appropriate
* Handling inbound correspondence from customers via telephone, email and web chat, as well as making outbound calls to customers
* Implementing alternative payment arrangements where appropriate to minimise rent loss
* Attending County Court to progress possession claims
What you'll need to succeed
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