Job Title: Therapeutic Worker Head Office Location: Brindley Place, Birmingham Job Location: Birmingham Salary - 22,094.00 pa Contract type - Permanent Working hours - Full Time 35 HOURS Closing Date - 22nd January 2025 Interview Date - 28th January 2025 About the Service Our GSA refuge is for women and children who have had to flee their homes because of domestic abuse. We provide support, advice and information for families regarding their housing needs, welfare benefits, mental health and well-being. Staff utilise a Support Plan to prioritise key work tasks and activities on a one-to-one basis and as a group. Staff also empower and equip the women to live independently, within a safe and stable environment free from violence and abuse. Referrals are mainly sourced through the `Routes-to-Support` portal managed by Women`s Aid, but the service also accepts direct referrals in line with its internal criteria. The refuge has 16 self-contained flats with a communal lounge, a communal kitchen, a children`s classroom, as well as a communal garden area. It is funded by Birmingham City Council and the property is owned by Green Square Accord. About the role You will provide support to women whilst they are in refuge accommodation. Ideally, you should have experience working with women who have suffered domestic abuse, although other relevant experience may be considered. Primarily, the aim is to improve the mental health and wellbeing of these individuals, focusing on building up their self confidence and self-esteem, so that they can process and heal from the emotional trauma they have experienced. You must be able to: Communicate effectively with victims of abuse emphatically and with patience To plan, prepare and deliver workshop sessions to children on a 1-2-1 and a group basis Demonstrate listening skills and introduce coping strategies for women dealing with emotional trauma To have knowledge of domestic abuse and how to support victims To work with external agencies, police, social care, schools and the court to support victims. Regard at all times the well-being and self-respect of service users to ensure that all are treated with dignity and respect at all times Be able to use IT packages and data bases to report and record This post is open to Female applicants, Due to the specific requirements of this role, this post is exempt under the Equality Act (2010), Part 1, Schedule 9 (Genuine Occupational Requirement). We are striving to be an Equal Opportunities Employer and all employees are expected to actively support Equal Opportunities Policies. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord. About us We are GSA. We provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and South West. Everyone deserves a home. It`s a place from which we build our future. We thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious. You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site. How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. If you wish to have an informal chat about the role, please contact Saroj Sallan 0121 3589052 If you wish to apply for this role please email a copy of your up to date CV to [email protected]. It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know. Close Date for applications: 22/01/2025