Hourly Rate: £12.50
The main purpose of this role is to support the Site / Account Manager by ensuring the site is supervised efficiently and effectively and that the specified cleaning standards are met and maintained.
Role description
Key Responsibilities:
* To support and assist your Site / Account Manager in their duties.
* To ensure cleaners are trained and records are maintained effectively.
* To ensure any site regulations and Company policies are adhered to.
* Liaising with customer/client as and when required.
* Undertake own cleaning duties, and cover cleaning, as and when required.
* To supervise employees to ensure specified cleaning and work standards are maintained at all times, highlighting any issues to the Site / Account Manager.
* Welcome, induct, and train new/relief cleaners ensuring they understand their roles and complete training records to ensure accurate & up to date.
* Check attendance and time-keeping of employees; notify Site / Account Manager immediately of relief requirements and of any failures to adhere to Company/Region reporting procedure.
* Ensure all staff wears the correct company uniform, are polite, and represent Churchill in a positive manner.
* Inform Account Manager immediately of any vacancies and provide support in appointing cleaners.
* On a daily basis, update and check site communications book, and take action as requested.
* On a weekly basis, complete & submit required paperwork on time, i.e. timesheets.
* Order cleaning materials, and ensure they are available on site in the appropriate location.
* Supervise and co-ordinate periodic project work (if applicable) and any additional work that has been quoted and agreed as required by the client.
* Assist (as required) monthly quality audits and take corrective action as necessary.
* Ensure you are aware and understand the site folders, and that it is up to date.
* Assist and support the Site / Account Manager in their duties and undertake any additional duties.
* Undertake training as necessary and appropriate.
* Any other reasonable request/duties as required by the client/company.
Health and Safety
* To take reasonable care of your own health and safety.
* To take reasonable care not to put other people – fellow employees and members of the public – at risk by what you do or don’t do in the course of your work.
* Not to interfere with or misuse anything that’s been provided for your health, safety, or welfare.
* To report any injuries, strains, or illnesses you suffer as a result of doing your work activity.
* To inform Churchill if something happens that might affect your ability to work, like becoming pregnant or suffering an injury.
* If you drive or operate machinery, you have a responsibility to tell Churchill if you take medication that may have an impact on your safety and that of others.
* To co-operate with Churchill, ensuring that you receive training to enable you to undertake work activities in a safe manner.
* To ensure that you understand and work to all Churchill’s training, safe working practices, and Health and Safety policies.
* To ensure that staff are provided with a quality induction that offers such information, instruction, supervision, and training to enable them to safely carry out their duties for Churchill.
* To facilitate the communication process and to provide feedback as necessary and appropriate.
* To make sure that all equipment within their control is serviced and maintained in a safe condition.
* To ensure that a staff member who is an expectant mother is advised to their line manager for an appropriate risk assessment pertinent to the activities which she performs to be carried out.
* To ensure that accidents, incidents, and ill-health arising out of work are reported and recorded.
* To make sure that work areas are regularly inspected and monitored for unsafe conditions.
* To ensure that any sub-contractors employed by Churchill on a site for which you are responsible have the correct method statement and risk assessment for the activity/duty that they are performing on our behalf.
* That health and safety arrangements are regularly monitored and reviewed with their line manager for effectiveness.
* To ensure that all of Churchill’s policies regarding safety are implemented.
* Inform Site /Area Manager immediately of any non-compliance, or issues.
* Be fully aware of individual and reporting staff’s responsibilities in regard to the Company’s Health and Safety Policy Statement.
* Inform Site/Account Manager immediately of any accidents at work and complete paperwork.
* To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.
Person specification:
You will demonstrate, amongst other things, your ability in the following:
* To contribute to the development and implementation of the overall ethos/work/aims of Churchill.
* To work in accordance with Churchill’s policies.
* Live within commuting distance of the site and able to travel to other local sites as requested by the account manager.
* Able and willing to work unsocial hours as necessary.
* Compliance with Safety requirements for operatives.
* Maintain effective and professional relationships with other team members and customers.
* Previous Supervisory experience preferably within the Cleaning industry, however, not essential.
* Experienced in providing exceptional customer service.
* Demonstrates and able to use own initiative.
* Able to multi-task with a methodical approach with an ability to work under pressure.
* Willing to work independently or as part of a team.
* Able to be enthusiastic in building relationships and to effectively liaise with clients and colleagues alike.
* Able to train and coach employees both formally and informally.
* Working knowledge of Health and Safety systems in the cleaning industry.
* Able to identify own needs, request training, and use available work-based resources for self-development.
* Able to lift and carry heavy equipment, furniture, rubbish.
* Able to wear personal protective equipment as supplied.
* An effective communicator with a good understanding and speaking of English.
* Able to plan and prioritise workload to ensure objectives are achieved on time.
* Able to identify problems and take appropriate action where necessary to resolve.
* Able to follow instructions on the use of cleaning materials and machinery.
* Able to attain a consistent standard of service in cleaning duties.
* Able to adhere to manual handling and health and safety regulations as required.
* Flexible approach to work.
* Appreciates that projects need to be completed, effective and efficient time management of self and duties.
* Uses judgement to know when to ask for help and guidance.
* Takes responsibility for own work and demonstrates initiative.
* Records information accurately and pays attention to detail.
Skills and abilities:
Experience of working within a client-facing environment.
* Experience of cleaning duties (Desirable).
* Experience of supervising.
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